Refund & Dispute Policy

Last Updated: March 15, 2025

Customer Satisfaction Commitment

At TaxInsightsPro, we're committed to providing valuable tax strategy recommendations. We understand that sometimes our service may not meet your expectations, and we're here to address any concerns you may have.

1. Refund Policy

If you are not satisfied with your purchase, please contact our support team at support@taxinsightspro.com. We will review your request and work with you to resolve any issues.

1.1 Eligibility for Refunds

Refund requests are considered on a case-by-case basis. We generally consider the following factors:

  • The nature of your dissatisfaction with our service
  • Whether the service provided matched our description
  • The timeframe between your purchase and refund request

1.2 Refund Process

To request a refund:

  1. Email support@taxinsightspro.com with the subject line "Refund Request"
  2. Include your order information and reason for the refund request
  3. Our team will respond within 2 business days
  4. If approved, refunds will be processed to the original payment method

2. Dispute Resolution

If you have concerns about our service that don't necessarily warrant a refund, we still want to hear from you. Our goal is to ensure your satisfaction and improve our services.

2.1 How to Submit a Dispute

To submit a dispute or complaint:

  1. Email support@taxinsightspro.com with the subject line "Service Dispute"
  2. Clearly describe your concerns and any relevant details
  3. Our team will respond within 2 business days

2.2 Resolution Process

We will work with you to find a satisfactory resolution, which may include:

  • Clarification of our recommendations
  • Additional information or resources
  • Service adjustments
  • Partial or full refund when appropriate

3. Important Reminders

Please remember that:

  • TaxInsightsPro provides estimates and suggestions only, not professional tax advice
  • Implementation of any tax strategies should be done in consultation with a qualified tax professional
  • Results may vary based on individual circumstances and proper implementation

4. Contact Information

For any questions about this policy or to submit a refund request or dispute, please contact us at:

Email: support@taxinsightspro.com

We value your feedback and are committed to providing a fair and transparent refund process.